Reservation Request: To book our apartment, please submit a reservation request via our website, by phone, whatsapp or through email.

Confirmation: Once we receive your reservation request, we will send a confirmation outlining the details of your booking, including the reservation dates, apartment type, and total cost.

Booking Hold: Your reservation will be held for 24 hours pending receipt of payment. If payment is not received within this period, the booking may be automatically canceled.

Cancellation Policy: Please refer to our Cancellation Policy for details on cancellation terms and potential fees.

Refunds: Refunds will be processed in accordance with our cancellation policy. Please allow 3 business days for refunds to be processed and credited to your account.

Changes to Dates: To modify your booking dates, please contact us as soon as possible. Changes are subject to availability and may result in adjustments to the booking total.

Reduction in Stay: If you shorten your stay, the number of nights reduced will be subject to our cancellation terms and may incur cancellation fees.

Deposit: A deposit of 50% of the total booking amount is required to secure your reservation. The deposit must be paid within 24 hours/days of receiving the confirmation email.

Full Payment: The remaining balance is due at check-in. For bookings made within 1 days of the check-in date, full payment is required at the time of booking.

Accepted Payment Methods: We accept the following payment methods:

• Credit/Debit Cards
• Bank Transfers
• POS / Cash

Security Deposit: For a guest with children (less than 18years of age), a refundable security deposit of N100,000 is required upon check-in to cover any potential damages or extra charges. This deposit will be refunded after check-out, subject to the condition of the suite.

Additional Fees: Any additional fees incurred during your stay (e.g., late check-out, damages, smoking) will be added to your final bill and are payable upon check-out.

No-Show: In the event of a no-show, where you do not arrive on the scheduled check-in date and have not notified us, the total booking amount will be charged, and no refund will be issued.