We prioritize safety with armed security guards and surveillance cameras. Safety instructions are provided in the apartment.

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Reservation Request: To book our apartment, please submit a reservation request via our website, by phone, whatsapp or through email.

Confirmation: Once we receive your reservation request, we will send a confirmation outlining the details of your booking, including the reservation dates, apartment type, and total cost.

Booking Hold: Your reservation will be held for 24 hours pending receipt of payment. If payment is not received within this period, the booking may be automatically canceled.

Cancellation Policy: Please refer to our Cancellation Policy for details on cancellation terms and potential fees.

Refunds: Refunds will be processed in accordance with our cancellation policy. Please allow 3 business days for refunds to be processed and credited to your account.

Changes to Dates: To modify your booking dates, please contact us as soon as possible. Changes are subject to availability and may result in adjustments to the booking total.

Reduction in Stay: If you shorten your stay, the number of nights reduced will be subject to our cancellation terms and may incur cancellation fees.

Deposit: A deposit of 50% of the total booking amount is required to secure your reservation. The deposit must be paid within 24 hours/days of receiving the confirmation email.

Full Payment: The remaining balance is due at check-in. For bookings made within 1 days of the check-in date, full payment is required at the time of booking.

Accepted Payment Methods: We accept the following payment methods:

• Credit/Debit Cards
• Bank Transfers
• POS / Cash

Security Deposit: For a guest with children (less than 18years of age), a refundable security deposit of N100,000 is required upon check-in to cover any potential damages or extra charges. This deposit will be refunded after check-out, subject to the condition of the suite.

Additional Fees: Any additional fees incurred during your stay (e.g., late check-out, damages, smoking) will be added to your final bill and are payable upon check-out.

No-Show: In the event of a no-show, where you do not arrive on the scheduled check-in date and have not notified us, the total booking amount will be charged, and no refund will be issued.

Standard Cancellation: To avoid a cancellation fee, please cancel your reservation at least 2 days before the scheduled check-in date.

Late Cancellation: Cancellations made less than 24 hours before the check-in date will incur a cancellation fee of 30% of the total booking amount.

No-Show: If you do not show up on the scheduled check-in date and have not notified us, the total booking amount will be charged, and no refund will be issued.

Emergency Cancellations: In the event of an emergency or unforeseen circumstances, please contact us immediately. We may consider exceptions to our standard policy on a case-by-case basis.

Travel Restrictions: If travel restrictions or government regulations impact your ability to travel, please inform us as soon as possible. We will work with you to provide a suitable solution, which may include a credit towards a future stay.

Full Refund: A full refund will be issued if the reservation is cancelled 2 days or more before the check-in date.

Partial Refund: If the reservation is cancelled within 1 days before the check-in date, a partial refund will be issued, less the cancellation fee of 30% of the total booking amount.

Non-Refundable: If the booking was made with a non-refundable rate or promotion, no refund will be issued for cancellations.

Written Notice: Cancellations must be submitted in writing via email to bookings@emirateresidences.com, phone call or through any of the contact channels on our website. The date of cancellation is considered to be the date we receive your written notice.

Confirmation: You will receive a confirmation acknowledging your cancellation and detailing any applicable refunds or charges.